Privacy policy

Privacy Policy

This Privacy Policy explains how My Store (the “Site”, “we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on qjdbst-1j.myshopify.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information You Provide to Us Directly
Information that you submit directly through our Services may include:

• Contact information including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.

• Account information including your username, password, security questions, and other information used for account security purposes.

• Customer service information including the contents of your communications with us, such as messages submitted through the Services.

Some features of the Services may require you to provide certain personal information. You may choose not to provide this information, but this may limit your ability to use or access certain features.

Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) for this purpose. Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection data, your IP address, and other information about your interactions with the Services.

Information We Obtain from Third Parties
We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies supporting our Site and Services, such as Shopify.

• Payment processors collecting payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill orders, and provide you with requested products or services under our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or our third-party partners may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section “Third-Party Websites and Links.”

How We Use Your Personal Information

Providing Products and Services.
We use your personal information to provide the Services and perform our contract with you, including processing your payments, fulfilling orders, sending account and transaction-related notifications, creating and managing your account, arranging shipping, handling returns or exchanges, and other account-related features. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In that case, Shopify will process your information as outlined in its privacy policy and consumer privacy policy.

Marketing and Advertising.
We may use your personal information for marketing and promotional purposes, such as sending promotional emails, text messages, or postal mail, and showing you ads for products or services. This may include using your information to tailor the Services and ads on our Site and on other websites. If you are located in the EEA, the legal basis for this processing is our legitimate interest in promoting our products under Art. 6(1)(f) GDPR.

Security and Fraud Prevention.
We use your personal information to detect, investigate, or take action regarding potential fraud, illegal activities, or threats. If you use our Services and create an account, you are responsible for securing your login credentials. We strongly recommend that you do not share your username, password, or other access details. If you believe your account has been compromised, please contact us immediately. For users in the EEA, this processing is based on our legitimate interest in ensuring the security of our Site and Services under Art. 6(1)(f) GDPR.

Communications and Improvements.
We use your personal information to provide customer service and improve our Services. This is based on our legitimate interest in maintaining a responsive, effective service and business relationship under Art. 6(1)(f) GDPR.

Cookies
We use cookies on our Site like many websites. For specific information about the cookies used on our Shopify-powered store, visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve the Site and Services (including remembering your preferences), perform analytics, and better understand user interactions. We may also allow third-party service providers to use cookies to tailor ads and services on our Site and other websites.

Most browsers accept cookies by default, but you can usually modify your settings to delete or reject them. Please note that blocking cookies may affect your user experience and certain functionalities of the Services may not work.

How We Disclose Personal Information
We may disclose your personal information to third parties for contract performance, legitimate interests, or other purposes permitted by this Privacy Policy, such as:

• Vendors or third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping).

• Business and marketing partners who use the information in accordance with their own privacy policies.

• When you request or consent to such disclosure, such as social media integrations or shipment services.

• Affiliates or within our group of companies for legitimate business operations.

• In connection with a business transaction such as a merger, bankruptcy, to comply with legal obligations (including subpoenas or warrants), enforce our terms, and protect our rights and services.

We have disclosed the following categories of personal and sensitive personal information as described above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

With your consent, we may share personal information for marketing or advertising activities.

Third-Party Websites and Links
Our Site may link to third-party websites or platforms. If you follow links to unaffiliated sites, review their privacy policies. We are not responsible for their privacy or security practices. Information shared publicly or via third-party platforms may also be visible to others.

Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information, please contact us to request deletion.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 as defined by applicable law.

Security and Retention of Your Information
No security system is impenetrable, and we cannot guarantee “absolute security.” Do not send sensitive information via unsecure channels.
We retain your personal information based on factors such as maintaining your account, providing Services, legal compliance, dispute resolution, and contract enforcement.

Your Rights
Depending on your location, you may have some or all of the rights below regarding your personal information. These rights may not be absolute, and we may deny requests as permitted by law.

• Right to Know: Request access to your personal information and how we use it.

• Right to Deletion: Request that we delete your personal information.

• Right to Correction: Request correction of your personal information.

• Right to Portability: Request a copy or transfer of your information, where applicable.

• Right to Opt-Out of Sale, Sharing, or Targeted Ads: Request that we do not “sell” or “share” your information, or process it for “targeted advertising.”

• Restriction of Processing: Request that we stop or restrict processing of your data.

• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis.

• Appeal: Appeal our decision if we reject your request.

Managing Communication Preferences
You may opt out of promotional emails using the unsubscribe link. We may still send non-promotional messages related to your account or orders.

To exercise any of these rights, use the contact details below.

We will not discriminate against you for exercising your rights. We may require information to verify your identity (e.g., email, account info). You may also appoint an authorized agent to act on your behalf, subject to identity verification.

Complaints
If you have concerns about how we process your personal data, contact us using the details below. If unsatisfied, you may contact your local data protection authority. For the EEA, see this list of supervisory authorities.

International Users
We may transfer, store, and process your personal information outside of your country.
If we transfer your data from Europe, we use recognized transfer mechanisms, such as Standard Contractual Clauses or equivalent UK contracts, unless the country offers adequate protection.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us at:

📧 Email: contact@siamplantes.com

Unless otherwise stated, we are the data controller for your personal information under applicable data protection laws.