FAQ
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Delivery and ordering
Do you ship internationally?
We currently ship to the following destinations: European Union, United States, Canada, United Kingdom.
What are the delivery times?
We carefully prepare your order within 24 to 48 working hours, including checking their condition and issuing the phytosanitary certificate.
Destination with estimated delivery times:
United States: 6 to 12 business days
European Union: 9 to 15 working days
United Kingdom: 6 to 13 working days
Canada: 6 to 13 working days
Are customs fees included in the total amount of my order?
Yes, we cover customs fees and import taxes applicable in destination countries.
Do you provide a phytosanitary certificate with each plant shipped?
In accordance with current international regulations, all our shipped plants are accompanied by an official phytosanitary certificate.
Where can I track my order?
Once your order has been shipped, you will receive a tracking number by email. This number allows you to track your package's progress until delivery.
Can I modify or cancel my order after validation?
If the order has not yet been shipped, contact us directly by email: contact@siamplantes.com
Payment and Security
How can I receive an invoice?
The invoice is automatically sent by email after each order.
What payment methods do you accept?
We accept payments by Credit Card, PayPal, Apple Pay, Shop Pay
as well as various secure payment methods offered when finalizing your order.
What does the term "secure payment" mean?
The term "secure payment" means that all transactions made on our site are protected by advanced security technologies.
Returns and Refunds
Can I return a plant?
Due to the living and fragile nature of our products, we do not offer standard returns or exchanges. However, if you experience any issues upon receipt, please contact us promptly and we will do our best to find a suitable solution.
Do you offer any guarantees?
Yes, we guarantee that your plants are sent healthy, carefully packaged, and ready to thrive in their new environment.
My plant arrived damaged, what should I do?
We make every effort to ensure that every plant reaches you in perfect condition.
If you receive a damaged or non-compliant item, you have 24 hours after receipt to inform us by email at: contact@siamplantes.com